Jon is very knowledgeable, analytical, and solution-oriented in his approach. We have a complicated instance of Salesforce, and in every case, he was able to internalize what we were asking for, determine potential solutions, and then determine the best option for us. We have a combination of technical-minded staff and big-picture type thinkers, and he works well with the whole range. He’s clear about scope, timing, and effort, and he’s conscious of budget and communicating blocking factors. In short, a great resource for Salesforce support.
